(WIN7 SP1, McAfee VS Enterprise, Scan Engine 5400.1158, DAT version 6820.0000, Buffer Overflow and Access Protection DAT version 588, DAT created on 30 Aug 2012) I've timed it, and for almost exactly 60 seconds upon trying to open a PDF file, the CPU approaches 100%. After 60 seconds, the application is responsive for approximately 1 second, and then hangs again (his time with low CPU but with the Windows 7 spinning circle for approximately 15-20 seconds.

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I've noticed that if I disable McAfee On-Access Scan, then Adobe Reader works fine. The problem persists today with DAT 6822.0000 also. Around the time the issue occurred, Firefox decided to upgrade itself to 15.0, and the virus scanner updated itself around the same time, so one of these triggered the issue. After that, Adobe Reader hangs on startup for a long time before becoming responsive again. After an uninstall of Adobe Reader, deleting the C: Users xxx Application Data Adove Acrobat folder completely, and deleting the HKCU Software Adobe Adobe Acrobat key, Adobe Reader 10.1.4 was installed from scratch. However, the problem remains (same symptoms).

Has anyone else experienced this? Any workaround till it is resolved? (Disabling the On-Access Scan is _not_ an option for us). Message was edited by: sky_123 on 02/09/12 10:17:59 CDT. The PDF slow opening from outlook has been seen with some customers using VSE & GTI Proxy. It’s noticeable when users are at their home or away from the office network and their endpoint cannot talk to GTI Proxy.

VSE will first try to do a hash lookup via the GTI Proxy server ip address specified in the AEServer registry key, wait for it to timeout and then as a fallback try a direct DNS lookup to avqs.mcafee.com. The wait time is further compounded if there are multiple GTI Proxy ip addresses specified in the AEServer registry key as VSE will attempt a hash lookup to all the specified GTI Proxy ip addresses before falling back to a direct DNS lookup. This can cause a visible slowdown in opening of PDF documents from the email client (since it's a user driven action) from an endpoint configured to (but can’t) talk to GTI Proxy. Is VSE configured to use GTI Proxy and is at Medium sensitivity level for GTI? Are there multiple GTI Proxy ip addresses specified under the AEServer registry key? If the answers to the above two are yes, that could be a possible cause.

Adobe Reader 10.1.4 Full Install Download

I just tested this (VSE 8.8 patch 1 + Adobe 10.1.4) on two different machines. I couldn't even begin to measure any delay. However, CPU utilization isn't what is important. Any time Windows fetches a file, it will always spike up to that. That's what happens when Windows loads a file (the CPU sits there and waits for it).