Software Order Support Problems when Purchasing or Registering Purchase & Registration Purchase and Register NCH Software in 4 Steps: Step 1: Download and test the software you are interested in. Step 2: Purchase Purchase a license using your credit card. • If you only purchased one software product, you will be supplied with a registration code on the screen and by email. Proceed to Step 4.• If you purchased multiple software products, you will be supplied with a 13-digit serial number on the screen and by email. This is your license serial number.
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Continue to Step 3. Step 3: Activate Activate your license by entering your serial number and registration information into the activation form at:. This will generate the registration code for your software. Step 4: Register Enter the registration code information into the registration window in the software. Call your bank and ask them why it was declined (they should have a record of the attempt).
Sometimes it is because your bank blocks overseas transactions (we are based in Australia). Just tell them you want to pay an Australian company and they will turn on your card for overseas transactions. If you attempted to process the transaction more than once, your IP address might have been blocked (as a fraud control measure). Wait 24 hours after your last blocked attempt and try again (or try again using a different internet connection).
Note: Please contact your bank before contacting us. Check your internet connection is okay (open another site, like www.google.com). Check the link to the purchase page.
If the problem persists after 8 hours, please write to us using the form at the end of this page. Please use the following text: 'I cannot open your web page [Insert the full URL you are using].' At the end of a purchasing attempt, you should be notified that your credit card details have been accepted or declined.
If you suspect the transaction might have gone through, check your email. If you receive an email, it will have a copy of your 13-digit license serial number.
If the process fails, it might be because you are using an older browser or trying to register from a LAN that does not allow this type of transaction. Please try from a different computer to see if success is achieved. Pricing and Invoices •. Please check the following: • Read the email invoice carefully - often that explains the charges.• If you have chosen to pay by check, please note that the purchase form indicates that special pricing is not applied and you will be charged the normal price, plus an administrative fee.• Make sure you included in the price the support that was selected when you purchased.• Because we bank in Australian dollars the US dollar amount that you see on the statement might be slightly different. This is because your bank uses a different bank to the one used by our bank to convert currencies.
This was clearly noted on the order form.• It is possible that you remember a special price when that special offer had actually expired. (Note: You would have seen the pricing on the page displayed).• You cannot refer to prices viewed much later or from different computers.
Pricing varies from time-to-time and from link-to-link. You are charged what you see at the time of purchase.Our automated system has been very well tested and has never been found to apply a wrong charge. We are not able to issue refunds unless you can really show our system is wrong. • Problems when Moving or Updating License •. Please check: • You are not attempting to register your software using the 12- or 13-digit license serial number.
